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RockWallet

Protecting your account from AI-enabled scams

Important guidance on recognizing fraudulent requests.

Fraudsters now use AI to imitate voices, faces and writing styles. A cloned call or a fake message can appear to come from someone you know and trust. These scams are increasing in frequency and sophistication.

Please review the warning signs and the steps below. Taking a moment to verify a request is the most effective way to protect your assets.

Recognize the warning signs

  1. 1AI tools can replicate voices, faces, writing styles and images, making fraudulent messages difficult to distinguish from genuine ones.
  2. 2Common schemes include fraudulent investment offers, romance scams, fake job offers and urgent calls claiming a family member needs money.
  3. 3Treat the following as red flags: pressure to act quickly, requests for secrecy, requests to send assets, requests for personal information, and unexpected links or attachments.

If you suspect a scam

Take these steps to keep your account and portfolio secure.

  • Pause, and verify the request through a separate, trusted channel before you act.
  • Never share your passcode, one-time codes or recovery phrase with anyone, for any reason.
  • Enable multi-factor authentication, keep your devices and apps up to date, and limit the personal information you share publicly.
  • If you believe you have been targeted, stop all communication with the sender and contact RockWallet Support immediately.

Three safeguards to follow

  • Pause.
    Do not respond to urgent requests immediately. Genuine requests can wait.

  • Verify.
    Contact the person or company using a phone number or app you already know to be genuine.

  • Ask.
    Consult someone you trust before acting. RockWallet Support is available to assist you.

If you have shared account details or sent assets, or you are unsure whether a request is genuine, contact our Support team without delay.

Reach out to Support