Help Center · Security
Protect yourself from scams
Scammers go after crypto because transactions are fast and can't be reversed. Knowing the signs is the best protection. Here's how to spot a scam, what to do if one finds you, and how to keep your account safe.
Think you've been scammed?
It happens to smart, careful people. There's nothing to be embarrassed about, and acting quickly helps. Work through these in order. Tick each one as you go.
What we'll never ask you to do
- Share your passwords, one-time codes, passkey approvals, or any recovery details
- Turn off or change your passkey or other security settings, unless you contacted us first
- Install software or share your screen
- Move your Bitcoin or other crypto to a "safe" wallet or address
- Pay a fee to release, unfreeze, or "verify" your account
- Message you first on social media
If anyone asks for any of these, stop. It isn't us.
How to check it's really us
The app and website
Open the app yourself, or type our address into your browser. Don't use ads or search results to find a login page. Download RockWallet only from the Apple App Store or Google Play.
Emails
We only email from rockwallet.com addresses, and we also message you in the app.
support@rockwallet.compayments-support@rockwallet.comfeedback@rockwallet.comtradingdesk@rockwallet.comverifications@rockwallet.com
Look closely at the spelling. Lookalikes such as "rocwallet" are common. How we contact you
Warning signs of any scam
One of these is enough to stop and check. Try the quick check: tick anything that matches what's happening.
Nothing ticked yet. Tick any that match, and we'll point you to what to do next.
Make your account harder to steal
Turn on passkeys
Go to Preferences, then Passkey, and keep it on. Passkeys are designed to work only on the real site, which makes them harder to phish.
Two more habits
- Download the app only from the Apple App Store or Google Play.
- Keep your phone's software up to date.
Scam types
Common scams
AI-enabled scams
AI can copy voices, faces, and writing styles, so a fake call or message can look like it comes from someone you trust. Pause, verify through a contact you already know, and ask someone you trust before you act.
Read morePhishing scams
Fake emails, texts, websites, or ads that look like RockWallet or another trusted brand and try to trick you into giving up sign-in details, codes, or crypto.
Read moreImpersonation scams
Someone pretends to be RockWallet support, your bank, the police, or a government agency, says your account is in danger, and pushes you to act fast.
Read moreInvestment and romance scams
Someone you've only met online builds a friendship or romance, then gets you to "invest" through an investment site they control. The profits are fake and the deposits are lost. Often called "pig butchering".
Read moreAddress poisoning and dusting
A scammer sends you a tiny transaction (called "dusting") from an address that looks almost identical to one you use, hoping you'll copy it from your history and send crypto to the wrong place. Dust can also be used to track wallets or to push a fake token.
Read moreRecovery scams
After a scam, someone contacts you offering to get your lost crypto back for an upfront fee. They're scammers too, and often the same people.
Read more
Other scams to watch for
Fake giveaways and airdrops
A "giveaway" promises free or doubled crypto if you send some first, or an unexpected token appears and urges you to connect your wallet. Neither is real.
Read moreJob and task scams
A "job" that pays you to complete simple online tasks, or to receive and forward payments, but asks you to deposit crypto first or to move other people's payments.
Read moreCharity and disaster appeals
After a news event or disaster, scammers set up fake appeals that ask for donations in crypto, often through lookalike pages and social posts.
Read moreLarge purchase and rental deposit scams
A seller or landlord offers a great deal on a car, home, or high-value item, then asks for a deposit or full payment in crypto before you can see or receive it.
Read moreFake support accounts on social media
When you ask a question publicly, scammers posing as RockWallet support reply with a link or a "support" number. We'll never message you first on social media.
Read moreOther potential scams
More guides from our Help Center, including protecting your account from AI-enabled scams, how we contact you, passkeys, and what to do if your card is lost or stolen.
Read more
Report a scam
Tell us
Our team can help you secure your account. Support is available Monday to Sunday, 7am to 7pm EST.
Contact SupportTell the authorities
- FBI IC3 (ic3.gov), for internet and crypto fraud
- Your local police
- Your bank or card issuer, if you paid that way
This page is general information to help you spot and avoid scams. It isn't legal, tax, or investment advice, and we can't predict or promise how any crypto will perform.