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RockWallet

Impersonation scams

Someone pretends to be RockWallet support, your bank, the police, or a government agency, says your account is in danger, and pushes you to act fast.

How it works

  1. 1You get a call, text, email, or social message that says there's a problem: suspicious activity, a locked account, or a legal issue.
  2. 2The person sounds official and may know a few details about you. Caller ID and sender names can be faked, and voices can now be cloned with AI.
  3. 3They ask you to share a code, install an app, share your screen, or move your crypto somewhere "safe".
  4. 4Once you do, they take control of your account or send your crypto to an address they own.

A realistic example (fictional)

Priya gets a call that appears to come from her bank's number. The caller says her Bitcoin is at risk and she must move it to a "secure wallet" right now. She hangs up, opens the app herself, and sees no messages from us. The call was a scam.

Warning signs

  • Contact you didn't ask for, claiming your account or portfolio is at risk
  • Pressure to act right now, or to stay on the line
  • Requests for a one-time code, passkey approval, or any recovery details
  • Requests to install software or share your screen
  • Instructions to move crypto to a "safe" wallet or address
  • Someone telling you not to tell your bank or family

What to do

Haven't sent anything?

Hang up or stop replying. Open the app yourself, check for messages from us, and use Contact Support.

Already sent something?

  • Stop sending anything and stop talking to them.
  • Secure your account: check that your passkey is on (Preferences, then Passkey) and don't turn it off.
  • If you shared a code or installed software, tell us when you use Contact Support, and remove the software.
  • Change any password you've reused on other accounts, starting with your email.

Protect yourself

  • We'll never ask for your passkey approval, one-time codes, or any recovery details, and we'll never ask you to move your crypto to a "safe" place.
  • Don't trust caller ID or a name on a screen. Hang up and reach us through Contact Support.
  • Take your time. A real company won't mind you checking first.

Report it

Tell us first, then the authorities. See all the ways to report.

Contact Support

Authorities: FBI IC3 (ic3.gov) · your local police · your bank or card issuer if you paid that way.

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