Fake support accounts on social media
When you ask a question publicly, scammers posing as RockWallet support reply with a link or a "support" number. We'll never message you first on social media.
How it works
- 1You post a question or complaint about the app or crypto in public.
- 2Within minutes, an account with a similar name and logo replies or sends you a direct message.
- 3They move you to a private chat, then ask for a code, screen share, or a wallet connection "to fix it".
- 4They take control of your account or move your crypto.
A realistic example (fictional)
Dana tweets that a transaction looks delayed. A reply from "RockWallet_Help_Desk" asks her to message for fast help. She opens the real app instead and contacts support from there.
Warning signs
- A "support" account replying to your public post
- A handle with extra letters, numbers, or underscores
- Requests to move to a private chat or another platform
- Requests for codes, screen sharing, or wallet connections
- Links that don't go to our official site
What to do
Haven't sent anything?
Don't reply or click. Report and block the account on the platform.
Already sent something?
- Stop all contact.
- Secure your account: check that your passkey is on (Preferences, then Passkey) and don't turn it off.
- Tell us exactly what you shared.
- Report the fake account on the platform.
Protect yourself
- We'll never message you first on social media, and we won't ask for private information there.
- Get help through Contact Support, not through social media.
- Check handles and links carefully. Official accounts are linked from our website.
Report it
Tell us first, then the authorities. See all the ways to report.
Authorities: FBI IC3 (ic3.gov) · your local police · your bank or card issuer if you paid that way.